Question 1

How can I contact LightHall Rentals directly?

Accepted Answer

If you have any questions, please feel free to contact us at info@thelighthall.com

Question 2

What's the difference between renting items and booking full event decor?

Accepted Answer

Renting items means we deliver and pick up your order, but you handle the setup. Want us to set up? There's a setup fee based on your order size. Booking full event decor means we provide all decor items, set everything up, decorate, and clean up. You just show up and enjoy! 😊

Question 3

How can you get a quote for our event decor service?

Accepted Answer

Just head to the Help Center in the main menu and click 'get a quote' to receive your quote!

Question 4

What do you get with our event decor service?

Accepted Answer

When you book our event decor service, we handle everything! We'll provide all the decor items and set everything up for you. Just fill out the 'request a quote' form, and we'll get in touch to nail down the details and give you an accurate quote.

Question 5

How long can I keep my rental items?

Accepted Answer

You can keep your rental items for 8 hours! Need them longer? No problem! Just reach out to us for extended rental fees. Note: Our 360 photo booth has a 2-hour minimum and a 4-hour max.

Question 6

How soon can I place an order?

Accepted Answer

We highly advise to book your rental as soon as you have your event date to ensure your desired items are available. Rental items will not be confirmed until payment is recieved.

Question 7

What is considered a short notice order?

Accepted Answer

For full decor services, less than 2 months is considered short notice and is subject to a rush fee of 25% of the service cost.

For rental only orders, less than 2 days is considered short notice and is subject to a rush fee of $50.

Question 8

Is there a delivery fee?

Accepted Answer

Yes, we charge a delivery fee based on your location and order size.

Question 9

What is your policy on late night rental pick ups?

Accepted Answer

Late night pick ups of rental items (after 9pm) will be a charge of 10% of the rental total.

Question 10

What if I damage one of the rental items?

Accepted Answer

If any damage occurs to one of our items, you will be responsible for paying for the damaged item. Fees vary as our products have different costs.

Question 11

Do you sell your products?

Accepted Answer

No, we do not.